Utility Service Requests

Customers who would like to connect or disconnect service must fill out the appropriate application and meet the requirements. You may submit your completed application to the Utility Billing Department:

• By email
• By Fax: (707) 431-3171
• In Person:
  City Hall
  401 Grove Street
  Healdsburg, CA 95448
• By Mail:
  City of Healdsburg-Utility Billing
  401 Grove Street
  Healdsburg, CA 95448

New Service Requests

Customers who would like to connect service must complete an application and meet one of the following deposit requirements:

• Provide a deposit of $150 (residential service only) - for commercial deposits, contact Utility Billing
• Provide a Letter of Credit from prior utility
• Provide a signed Guarantee of Payment form (PDF)

New service can normally be initiated with 24 hours of receipt of a signed service application and satisfaction of the deposit requirement (weekends and holidays excluded). A credit card (Visa or MasterCard) may be used to provide the required service deposit.

• Utilities Commercial Connect Application (PDF)
• Utilities Residential Connect Application (PDF)

Termination of Service Requests

Customers who would like to disconnect service must complete an application. Service disconnection can normally be initiated within 24 hours notice (weekends and holidays excluded). Following a disconnection of service, a final bill will be mailed.

• Utilities Commercial Disconnect Application (PDF)
• Utilities Residential Disconnect Application (PDF)

Service Problems

For service questions or problems with leaks, power outages, water quality, and sewer line blockage occurring during normal business hours, please call (707) 431-7000. In the case of an emergency after hours, call the Police Department at (707) 431-3377.