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Utility Service Requests
Customers who would like to connect or disconnect service must fill out the appropriate application and meet the requirements. You may submit your completed application to the Utility Billing Department:
Customers who would like to connect service must complete an application and meet one of the following deposit requirements:
Customers who would like to disconnect service must complete an application. Service disconnection can normally be initiated within 24 hours notice (weekends and holidays excluded). Following a disconnection of service, a final bill will be mailed.
For service questions or problems with leaks, power outages, water quality, and sewer line blockage occurring during normal business hours, please call (707) 431-7000. In the case of an emergency after hours, call the Police Department at (707) 431-3377.
- By email
- By Fax: (707) 431-3171
- In Person:
City Hall
401 Grove Street
Healdsburg, CA 95448 - By Mail:
City of Healdsburg-Utility Billing
401 Grove Street
Healdsburg, CA 95448
New Service Requests
Customers who would like to connect service must complete an application and meet one of the following deposit requirements:
- Provide a deposit of $150 (residential service only) - for commercial deposits, contact Utility Billing
- Provide a Letter of Credit from prior utility
- Provide a signed Guarantee of Payment form (PDF)
Termination of Service Requests
Customers who would like to disconnect service must complete an application. Service disconnection can normally be initiated within 24 hours notice (weekends and holidays excluded). Following a disconnection of service, a final bill will be mailed.
- Utilities Commercial Disconnect Application (PDF)
- Utilities Residential Disconnect Application (PDF)
Service Problems
For service questions or problems with leaks, power outages, water quality, and sewer line blockage occurring during normal business hours, please call (707) 431-7000. In the case of an emergency after hours, call the Police Department at (707) 431-3377.